• 1:15 pm CET

    Opening Ceremony
  • 1:20 pm CET

    Moderators Opening remarks
  • 1:25 pm CET

    PROCESS AUTOMATION

    KEYNOTE: Driving forces and critical technologies that enable digital transformation 

    PROCESS AUTOMATION

    KEYNOTE: Automation a must in your strategy towards Customer success 2025 
  • 2:00 pm CET

    PROCESS AUTOMATION

    KEYNOTE: Involving your IT team with your automation program

    PROCESS AUTOMATION

    KEYNOTE: Challenges to adopting Phygital in your customer acquisition strategies  
  • 2:35 pm CET

    PROCESS AUTOMATION

    CASE STUDY: Automating unstructured Data 

    PROCESS AUTOMATION

    CASE STUDY: Using technology to build and measure your customer journey
  • 3:10 pm CET

    PROCESS AUTOMATION

    PANEL DISCUSSION: Growing and scaling your commercial operations with Digital transformation 

    PROCESS AUTOMATION

    PANEL DISCUSSION: Building end-to-end systems for a swift response to changing customer demands 
  • 3:40 pm CET

    Break
  • 3:55 pm CET

    PROCESS AUTOMATION

    FIRSESIDE CHAT: Leveraging automation to gain competitive advantage in the marketplace

    PROCESS AUTOMATION

    FIRSESIDE CHAT: Leveraging Robots and Automation to drive your customer processes & Communication
  • 4:35 pm CET

    PROCESS AUTOMATION

    FIRSESIDE CHAT: Bottlenecks in communicating automation goals and strategies with management Board 

    PROCESS AUTOMATION

    FIRSESIDE CHAT: The role of automation in today’s customer engagement 
  • 5:10 pm CET

    PROCESS AUTOMATION

    CLOSING KEYNOTE: Deploying Automation for Data Privacy

    PROCESS AUTOMATION

    CLOSING KEYNOTE: The importance of Data in your customer service design  
  • 5:40 pm CET

    Moderators Closing remarks
  • 5:45 pm CET

    Roundtables, Networking & virtual happy hour
  • 6:30 pm CET

    End of Conference day 1